The other day I wrote about having to deal with a dumb person at Walmart when trying to pick up the access information for the pictures I scanned of my father. I assumed that would be the end of it, that I would go to Walmart and just pick them up since I had the ticket that printed out. Unfortunately, this is not the case.
I went to pick up the pictures and the same dumb lady was working the photo counter. I gave her my ticket and she immediately started looking through the photo envelopes to find my pictures. I stopped her and said that there were no physical pictures, just an access code. She looks at the ticket again and starts looking around in another pile of stuff. She cannot find anything for me. She decides to get the Photo Manager.
Photo Manager (PM): You scanned pictures?
Me: Yes, I scanned pictures the other day and I chose to have them uploaded to the website instead of putting them on a CD.
PM: I think there should be an access code here somewhere. I am sorry, I was on vacation and just got back, I have no clue where anything is!
PM: Let me look on the computer. She looks on the computer and has a very confused look on her face. Hmm, that is odd. There is nothing there.
Me: What? The other lady, the one that was just here, said that it was listed on the computer, but she said there was only one picture.
PM: Which kiosk did you use?
Me: The second one.
PM: Walks over to the kiosks. This one?
PM: Plays with kiosk for a bit then comes back over. Let me call Fuji and see if they can access the pictures from their end.
She calls Fuji and is on the phone for a good ten minutes. Then she tells me that an order number has been filed with their IT department and that it sometimes takes a few days to hear back from anyone.
A few days pass and I get a phone call from PM. She says that Fuji does not have the pictures and she is sorry. She laughs and says that it is funny that the only time people ever use the web upload is when they accidentally hit that button. Needless to say, I did not laugh.
I know what you are thinking: Josh, why not just take the pictures back to the store and scan them again. When I came home that day, I had the pictures in my shorts pocket. I forgot to take them out and accidentally washed them. The pictures are ruined. I know, this is not Walmart’s fault, but I was pretty upset about it. I was really hoping that Walmart would have the pictures on their site so I could actually print them.
Later that day I made a comment on twitter:
I emailed them with a detailed description of what happened. I explained the entire situation and patiently waited for a response. After a few days, I tweeted them again to check on the status. This was what I got back:
Five days later I finally received an email from Walmart:
Thank you for taking the time to contact us with your experience. We are sorry to hear your photos were lost. We have escalated the information to the appropriate teams for further review. Please allow a few business days for a callback. We apologize for the inconvenience and the delayed response.
Then today, I received a call from the General Manager of the Ebensburg Walmart. We shall call him…well it rhymes with Snot.
Snot: Hi Josh, this is Snot from the Ebensburg Walmart. I am sorry to say this, but there is nothing we can do. The pictures never made it from the kiosk to the website. If you want to bring them back in, you could rescan them.
Me: Well that is not possible because I accidentally put the pictures in the washing machine.
Snot: Oh, well that sucks. If there is anything else I can help you with, let me know.
Me: Umm, okay?
Now, I am not about to call Snot a liar or anything like that, but something stuck out as quite bullshit to me. He blamed Fuji’s kiosk for losing the pictures. Basically Walmart was not at fault. They never had anything in their system. It is just one of those crappy things that happens.
Sorry Snot, but I am going to have to call BULLSHIT. Here is why:
Why did the computer say there was one picture? I am guessing that it said 1 Item. That one item was the access code. I have no clue how they lost the access code (I am not saying the original, idiot lady deleted it, but that is my guess).
I am seriously pissed off and I wish that I could completely quit going to Walmart. Sadly, that cannot happen. It is just about the only place that sells most of the stuff we need, hell it is almost the only place in general. I may have to shop there, but that does not mean I have to like it.